Nurse Managers’ Approach to Working Errors: Results of a Qualitative Study


Yadollah Zarezadeh 1 , Saleh Salimi 2 , Senor Bayazidi 3 , * , Jaleh Rahimi 4

1 Medical Education Development Centre, Medical School, Kurdistan University of Medical Sciences, Sanandaj, Iran

2 Dept. of Nursing, Urmia branch, Islamic Azad University, Urmia, Iran

3 School of Medical Education Sciences, Shahid Beheshti University of Medical Sciences, Tehran, Iran

4 Dept. of Nursing, School of Nursing and Midwifery, Urmia University of Medical Sciences, Urmia, Iran

How to Cite: Zarezadeh Y , Salimi S , Bayazidi S , Rahimi J . Nurse Managers’ Approach to Working Errors: Results of a Qualitative Study, Educ Res Med Sci. 2015 ; 4(1):e79148.


Educational Research in Medical Sciences: 4 (1); e79148
Published Online: June 28, 2015
Article Type: Research Article
Received: August 23, 2014
Accepted: March 18, 2015


Introduction: Maintaining the patient safety is a fundamental concept in healthcare systems. Working errors are the factors that threaten the patient safety, and are highly important to be controlled. The managers’ approach to error reporters is effective in preventing these errors and increasing error reporting in the case of occurrence. The current study aimed to analyze the managers’ approach to errors made at Imam Khomeini hospital, Urmia in 2011.

Methods: This qualitative research was carried out to investigate the perspective of nurse managers about dealing with working errors. 30 semi-structured interviews were conducted individually with working managers at Urmia Teaching Hospitals. The obtained data were studied through content analysis.

Results: Based on the findings, three main categories were obtained, including the managers’ approach to reporting working errors, managers’ reaction to working errors, and strategies to reduce the incidence of errors.

Conclusion: The regulations or guidelines of error reporting are useful for organizations, reduce personal measures and preferences, and encourage nurses to embark on error reporting. Thus, these regulations are required to be formulated and implemented by the managers of the healthcare system in Iran.



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