Assessing the Implementation of Health Reform Plan on Health Care Providers’ Job Satisfaction


Azam Moridi 1 , Mojdeh Banaei 2 , * , Sareh Dashti 3 , Nasim Shahrahmani 4 , Asiyeh Pormehr-Yabandeh 1

1 Department of Midwifery, Faculty of Nursing and Midwifery̧ Mother and Child Welfare Research Center, Hormozgan University of Medical Sciences, Bandar Abbas, Iran

2 Student Research Committee, School of Nursing and Midwifery, Shahid Beheshti University of Medical Sciences, Tehran, Iran

3 Department of Community Health, Faculty of Medicine and Health Sciences, Universiti Putra Malaysia, 43400 UPM, Serdang, Selangor, Malaysia

4 Department of Midwifery, Faculty of Nursing and Midwifery̧ Kerman University of Medical Sciences, Kerman, Iran

How to Cite: Moridi A, Banaei M, Dashti S, Shahrahmani N, Pormehr-Yabandeh A. Assessing the Implementation of Health Reform Plan on Health Care Providers’ Job Satisfaction, Shiraz E-Med J. 2019 ; 20(11):e87995. doi: 10.5812/semj.87995.


Shiraz E-Medical Journal: 20 (11); e87995
Published Online: October 2, 2019
Article Type: Brief Report
Received: December 20, 2018
Revised: April 13, 2019
Accepted: April 15, 2019


Implementation of the health reform plan in health centers is offered by health care providers where the quality of services is important as they deal with human lives. The aim of this study is to assess the implementation of health reform plan on health care providers in health, in order to evaluate the strengths and weaknesses of this plan. This descriptive cross-sectional study was conducted in the health centers of the city of Bandar-Abbas in 2017. The sample size included 200 health care providers, and they were selected by convenience sampling method. The mean total job satisfaction score among health care providers was 2.43±0.70, indicating moderate satisfaction. The highest level of satisfaction was related to the area of opportunities for capacity development (3.01±1.14). The findings of this study can help managers plan to increase health care providers’ satisfaction and to improve their performance and hence to achieve the objectives of the health care reform plan.

1. Background

Nowadays, health is one of the basic priorities of an individuals’ life (1). The goals of the Ministry of Health and Medical Education are the provision of comprehensive physical, psychological, social, and spiritual health to the entire population living in Iran (2). Considering the vast urban areas and given that a wide range of people are not provided with the services offered in the healthcare network system, the Ministry of Health has decided to modify the urban service delivery system, hence, in 2013, health reform plan of the country was implemented in the form of six national programs and eight supporting projects in order to achieve the following objectives such as improving health indicators, increasing the satisfaction of clients (people) etc. (3).

Given that the one of health reform plan's target group is the health service providers, assessment of their satisfaction is necessary in order to identify the strengths and weaknesses of the plan. It is worth noting that since the effects of the health reform plan has not yet been investigated the barriers and factors affecting the target group, especially the clients, have not yet been determined; therefore, the results of similar studies were used in this study (4).

The satisfaction of health care providers, as one of the objectives of the health reform plan, is important since the World Health Organization also realizes the achievement of improving the quality, efficiency, effectiveness, and fair access of people to services is related to the performance of human resources, which include health care professionals (5). In fact, human resources, as the most important asset of each organization, will achieve the objectives of the organization. Therefore, job satisfaction has a direct relationship with the accomplishment of organizational excellence (4, 6). Despite the critical importance of the fact, today, we are facing global neglect in human resource management at the health sector (7). Dawes defined job satisfaction as a psychological structure, consisting of two cognitive components (the perception that individuals’ needs are provided) and emotional (the emotion associated with this perception) (8).

Implementation of health reform plan in community health centers, as the first line of health care service in the urban community, deals with the improvement of the quality of the services provided by health care workers, including providing health care coverage for the population, and identifying the high risk cases and referring them to the hospital (9, 10). Given that Hormozgan province is located in the less developed regions of the country and faces vide population dispersion and internal and external migration, and considering the need for free health services in the country, one of the objectives of the reform plan is health equity.

2. Objectives

The present research was conducted to investigate the implementation of the health reform plan on the satisfaction of health care.

3. Methods

This descriptive cross-sectional study was carried out to evaluate the implementation of the health reform plan on the satisfaction of health care providers in Bandar Abbas in 2017. The sample size included 200 health care providers that were selected by convenience sampling. Family physicians are multidisciplinary associate expert/experts who receive 147 hours of training according to the educational part of the health care reform. The inclusion criteria for health care providers was to be working as a health care provider in health centers. The exclusion criteria for health care providers was the refusal to answer questions.

This questionnaire included 20 questions that assessed the satisfaction of health providers in seven areas including fair pay and benefits, opportunities for capacity development, perception of job expectations, the value placed on workers’ labor by the organization, recognition and appreciation, job description and duties, and work atmosphere and environment. The maximum score was 100, and the minimum score was 20. This research was carried out after obtaining approval from the Ethics Committee of Hormozgan University Medical Sciences (HUMS.REC.1395.112). Pearson correlation coefficient, regression, and other suitable parametric and nonparametric tests were used to analyze the data. Finally, the statistical package for social sciences (SPSS) software was used for the data analysis.

4. Results and Discussion

In this study, out of 200 health care providers, 12% were midwifery associate experts, 14.5% were family medicine associate experts, 52.5% were midwifery experts, and 21% were family medicine associate experts. Among the health care providers, job satisfaction score among health care providers was moderate level. The study by Kohan et al. showed that the job satisfaction was moderate level, which was consistent with the results of the present study (11). Moreover, Liu et al. reported that Health care were satisfied with their job, only to some extent, which was above average (12). Given that higher job satisfaction results in strong motivation and affects cognitive, emotional, and behavioral processes, job satisfaction may result in the achievement of personal and organizational goals. It is necessary for health care managers and practitioners in the health reform plan to realize the importance of service providers’ satisfaction since they are at the forefront in the development and to the accomplishment of the objectives of this national plan. The highest score of job satisfaction was related to opportunities for capacity development, and the lowest satisfaction was related to the fair pays and benefits (Table 1).

Table 1. Mean and Standard Deviation of Satisfaction Scores Obtained from Health Care Providers on Different Domains
DomainsNumber of QuestionMean ± SDSatisfactionNo. (%)
Fair pay and benefits21.60 ± 0.72Law satisfaction197 (98.5)
Moderate satisfaction3 (1.5)
High satisfaction0 (0)
Perception of job expectations42.36 ± 1.06Law satisfaction106 (53)
Moderate satisfaction61 (30.5)
High satisfaction33 (16.5)
Recognition and appreciation42.76 ± 0.97Law satisfaction67 (33.5)
Moderate satisfaction85 (42.5)
High satisfaction48 (24)
Value placed on workers’ labor32.01 ± 0.91Law satisfaction125 (62.5)
Moderate satisfaction64 (32)
High satisfaction11 (5.5)
Opportunities for capacity development23.01 ± 1.14Law satisfaction61 (30.5)
Moderate satisfaction65 (32.5)
High satisfaction74 (37)
Job description and duties42.72 ± 1.06Law satisfaction88 (44)
Moderate satisfaction57 (28.5)
High satisfaction55 (27.5)
Work pressure22.43 ± 0.70Law satisfaction127 (63.5)
Moderate satisfaction55 (27.5)
High satisfaction18 (9)
Total score202.43 ± 0.70Law satisfaction80 (40)
Moderate satisfaction114 (57)
High satisfaction6 (3)

In addition, in the study by Kabir et al. the lowest level of satisfaction was related to income (13). Other study reported that nurses’ satisfaction increased with the increase in their basic salary level (14). Since no study has been conducted on the job satisfaction of health care providers in the country, the results if similar studies on the medical sector were used to compare with the findings of this study (15). It seems, job satisfaction of health workers in health reform plan relatively increased due to on-time salary payments of the medical sector in proportion to the health sector, thus the need for planning and implementation of this important issue is also important for health care providers, who play a key role in improving the health of the population.

According to Table 2, there was a significant correlation between job satisfaction of health care providers and marital status, age, work experience and population under the healthcare coverage (P = 0.0006, P = 0.0001, P = 0.0001, P = 0.016). Ward and Shields in their study on nurses in England concluded that marriage positively affects job satisfaction. The dissatisfaction of married subjects that were mostly female might have been due to their central role in their family life (16). Nowadays, the workers value work-life balance, thus, the senior management of organizations needs to improve the work environment and condition so that the workers feel they are appreciated and therefore they could make more commitment to their organization and work.

Table 2. Job Satisfaction Survey of Health Care Providers According to the Studied Variables
VariablesLow SatisfactionModerate SatisfactionHigh SatisfactionDegree of FreedomP Value
Female79 (40.7)109 (56.2)6 (3.1)
Male1 (16.7)5 (83.3)0 (0)
Marital status20.006
Single8 (20.5)31 (79.5)0 (0)
Married72 (44.7)83 (51.6)6 (3.7)
Age, y40.0001
20 - 2930 (29.7)69 (68.3)2 (2)
30 - 3922 (36.7)34 (56.7)4 (6.7)
Above 4028 (71.8)11 (28.2)0 (0)
Associates in midwifery12 (50)12 (50)0 (0)
Associates in public health9 (31)20 (69)0 (0)
Bachelor of midwifery44 (41)57 (53.3)6 (5.7)
Bachelor of public health14 (35)26 (65)0 (0)
Work experience, y40.0001
Less than 539 (27.9)96 (68.6)5 (3.6)
5 - 109 (52.9)8 (47.1)0 (0)
More than 1032 (74.4)10 (23.3)1 (3.3)
Population under healthcare coverage40.016
Less than 1500 persons1 (33.3)1 (33.3)1 (33.3)
3000 - 150071 (41.8)94 (55.3)5 (2.9)
More than 3000 persons8 (29.6)19 (70.4)0 (0)

In the study by Nakhaei et al. a significant relationship was observed between satisfaction with age and work experience of nurses (17). In the study by Mousavi et al. there was no statistically significant relationship between work satisfaction and experience and age (15). This inconsistency can be attributed to the socio-economic and cultural differences in the studied societies. Since the implementation of the health reform plan, especially in the health sector, was associated with fundamental changes in the implementation and structure of health programs, and because it is difficult for older people to adapt themselves to new situations and programs, the work satisfaction of the older employees might be more affected. The results of this study showed that the lowest level of job satisfaction was related to associate graduates of midwifery (53.3%). Perhaps the disparity between specialized knowledge of midwifery and service delivery influence their satisfaction. Therefore, given the importance of the mortality and morbidity index of pregnant mothers and the need to promote the maternal and women health, it is recommended that these specialized services be provided by the midwife in healthcare centers.




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