The patients' satisfaction of the function of Khatam-Al-Anbia emergency department at Zahedan

AUTHORS

Masoud Roudbari 1 , * , Fatemeh Sanjarani 2 , S.Somayeh Hosseini 3

1 Associate Professor of biostatistics, Anti Microbial Research Center, School of Management and MEDICAL INFORMATION, Iran University of Medical Sciences, Tehran, Iran.

2 Students of Nursing, School of Nursery & Midwifery, Zahedan University of Medical Sciences and Health Services, Zahedan, Iran.

3 Students of Nursing, School of Nursery & Midwifery, Zahedan University of Medical Sciences and Health Services, Zahedan, Iran

How to Cite: Roudbari M, Sanjarani F, Hosseini S. The patients' satisfaction of the function of Khatam-Al-Anbia emergency department at Zahedan, Zahedan J Res Med Sci. 2010 ; 12(4):e94290.

ARTICLE INFORMATION

Zahedan Journal of Research in Medical Sciences: 12 (4); e94290
Published Online: August 13, 2010
Article Type: Research Article
Received: November 13, 2009
Accepted: February 24, 2010
READ FULL TEXT

Abstract

Background : The offered services to the emergency patients and their satisfaction are corroborant of the hospital quality. The objective of this study is to determine the rate of satisfaction of the emergency patients in Khatam-Al-Anbia Hospital at Zahedan.

  Materials and Method : This descriptive-analytic research was conducted on 300 emergency patients in the emergency department of Khatam-Al-Anbia hospital in 2008. The data was analyzed using descriptive statistics and chi-squared test.

  Results : The satisfaction of nursing care was 99.7%, admission section was 96.9%, the physicians' performance satisfaction was 91.4% and the satisfaction to emergency environment was 82.2%. Also, there were no relationship between satisfaction and the patients' age, gender, education, recovery, the intensity of pain and the treatment cost.

  Conclusions : The services may induce satisfaction to the patients of emergency department.

Fulltext

The full text of this article is available on the PDF file.

References

  • 1.

    The References of this article are available on the PDF file.

  • © 2010, Zahedan Journal of Research in Medical Sciences. This is an open-access article distributed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/) which permits copy and redistribute the material just in noncommercial usages, provided the original work is properly cited.
    COMMENTS

    LEAVE A COMMENT HERE: